At 21jl, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what data we collect, why we collect it, and how we keep it safe.
21jl uses industry-standard encryption and security protocols to protect all personal and financial data stored on our platform. Your information is never sold to third parties for marketing purposes.
As a 21jl player, you have the right to access, correct, and request deletion of your personal data at any time. Our support team is available 24/7 to assist with any data-related requests.
21jl processes all personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC).
21jl collects only the personal data that is strictly necessary to provide our services, comply with regulatory requirements, and protect the security of our platform and players.
We use cookies and similar technologies to improve your experience on the 21jl platform. This policy explains exactly which cookies we use, what they do, and how you can manage your preferences.
In the unlikely event of a data breach affecting your personal information, 21jl will notify affected players and the National Privacy Commission within the timeframes required by Philippine law.
SUMMARY: This Privacy Policy describes how 21jl ("we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors ("you," "your") who access the 21jl platform at https://21jl.org. We are committed to handling your personal data responsibly, transparently, and in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173). Please read this policy carefully before using our platform.
21jl takes the privacy of its players seriously. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by 21jl. It applies to all users of the 21jl website, mobile platform, and associated services.
By registering an account on the 21jl platform, accessing our website, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the 21jl platform. Defined terms used in this policy have the same meaning as in the Terms & Conditions unless otherwise stated.
21jl is an online gaming platform operating under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). For the purposes of the Philippine Data Privacy Act of 2012, 21jl acts as the Personal Information Controller in respect of the personal data of its registered players and website visitors.
As a Personal Information Controller, 21jl determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with RA 10173 and the regulations of the National Privacy Commission (NPC).
If you have any questions about how 21jl handles your personal data, you may contact our Data Protection Officer using the contact details provided in Section 16 of this policy.
21jl collects the following categories of personal data from players and website visitors:
21jl collects personal data through the following means:
We collect data directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey or promotion, or otherwise interact with the 21jl platform.
When you access the 21jl website or platform, we automatically collect certain technical data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device information, and browsing behaviour on our platform. See Section 10 for more details on our use of cookies.
We may receive personal data about you from third parties in the following circumstances:
21jl uses your personal data for the following purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Registration | To create and manage your 21jl player account, including identity and age verification. | Contractual necessity; Legal obligation |
| Service Delivery | To provide access to games, process deposits and withdrawals, and deliver platform features. | Contractual necessity |
| Regulatory Compliance | To comply with PAGCOR licensing requirements, AML obligations, and NPC data privacy regulations. | Legal obligation |
| Fraud Prevention | To detect, investigate, and prevent fraudulent activity, money laundering, and platform abuse. | Legitimate interest; Legal obligation |
| Customer Support | To respond to your enquiries, resolve disputes, and improve our support services. | Contractual necessity; Legitimate interest |
| Responsible Gaming | To monitor gaming behaviour, enforce player-set limits, and identify players who may need support. | Legal obligation; Legitimate interest |
| Marketing | To send you promotional offers, bonuses, and platform updates where you have opted in to receive them. | Consent |
| Platform Improvement | To analyse usage patterns, conduct research, and improve the features and performance of the 21jl platform. | Legitimate interest |
| Security | To protect the security and integrity of the platform, player accounts, and financial transactions. | Legitimate interest; Legal obligation |
Under the Philippine Data Privacy Act of 2012 (RA 10173), 21jl processes your personal data on the following legal bases:
Processing is necessary for the performance of the contract between you and 21jl — specifically, to provide you with access to the platform, process your transactions, and deliver the gaming services you have registered to use.
Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012. 21jl is legally required to collect and retain certain categories of player data as a condition of its operating licence.
Processing is necessary for the legitimate interests of 21jl, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided that such interests are not overridden by your rights and interests as a data subject.
For certain processing activities — particularly direct marketing communications — 21jl relies on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
21jl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:
We engage trusted third-party service providers to assist in operating the 21jl platform. These include KYC and identity verification providers, payment processors, cloud hosting providers, customer support platform providers, and fraud detection services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
21jl may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory direction. We will notify you of any such disclosure where we are legally permitted to do so.
Certain game providers whose products are available on the 21jl platform may receive limited technical data (such as player session identifiers) necessary to deliver their games. These providers are not permitted to use this data for any purpose other than game delivery.
In the event of a merger, acquisition, or sale of all or part of 21jl's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and the privacy implications in advance where practicable.
IMPORTANT: 21jl will never share your personal data with third parties for their own direct marketing purposes without your explicit consent. If you receive unsolicited communications purportedly from 21jl, please contact our support team immediately.
Some of 21jl's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded under Philippine law, 21jl will implement appropriate safeguards to protect your data, including contractual clauses approved by the National Privacy Commission or equivalent data protection authorities.
By using the 21jl platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.
21jl will always ensure that any international transfer of your personal data is carried out in compliance with RA 10173 and the implementing rules and regulations issued by the NPC.
21jl retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | PAGCOR regulatory requirement; AML compliance |
| Financial transaction records | 10 years from transaction date | AMLA compliance; tax and audit requirements |
| KYC verification documents | Duration of account + 5 years after closure | PAGCOR and AMLC regulatory requirements |
| Game and wagering history | Duration of account + 3 years after closure | Dispute resolution; regulatory audit |
| Support communications | 3 years from date of communication | Dispute resolution; service improvement |
| Marketing preferences | Until consent is withdrawn or account is closed | Consent-based processing |
| Technical and usage logs | 13 months from collection | Security monitoring; platform analytics |
Upon expiry of the applicable retention period, 21jl will securely delete or anonymise your personal data in accordance with its data disposal procedures. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for analytical purposes as it can no longer be used to identify you.
Cookies are small text files placed on your device when you visit the 21jl website. They allow the platform to recognise your device, remember your preferences, and provide a more personalised experience. 21jl also uses similar technologies such as web beacons, pixel tags, and local storage objects for comparable purposes.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Essential for the platform to function — login sessions, security tokens, load balancing. | No — required for platform operation |
| Functional | Remember your preferences such as language settings, game lobby layout, and notification preferences. | Yes — via cookie settings |
| Analytics | Collect anonymised data on how players use the platform to help us improve features and performance. | Yes — via cookie settings |
| Marketing | Track engagement with promotional content to deliver relevant offers to opted-in players. | Yes — via cookie settings or account preferences |
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of the 21jl platform and prevent you from accessing certain features. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 21jl. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 16.
You have the right to request a copy of the personal data 21jl holds about you and information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
You may request that 21jl restricts the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
21jl will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your data rights, except where requests are manifestly unfounded or excessive.
If you are not satisfied with how 21jl has handled your personal data or responded to a data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
AGE RESTRICTION: The 21jl platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account and delete all related personal data.
21jl employs age verification procedures during the registration process and may request documentary proof of age at any time. If you are a parent or guardian and believe that a person under 21 in your care has registered an account on the 21jl platform, please contact our support team immediately so that we can take appropriate action.
The collection of personal data from minors is not only a breach of our Terms & Conditions but may also constitute a violation of Philippine law. 21jl takes this obligation seriously and cooperates fully with PAGCOR and relevant authorities in enforcing age restrictions.
21jl implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While 21jl takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You acknowledge and accept the inherent risks associated with transmitting personal data online and are encouraged to use strong, unique passwords and to enable 2FA on your account.
The 21jl platform may contain links to third-party websites or services, including game providers and payment processors. This Privacy Policy applies only to the 21jl platform and does not cover the privacy practices of any third-party websites or services that you may access through links on our platform.
21jl is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party services you access. The inclusion of a link to a third-party website on the 21jl platform does not constitute an endorsement of that website or its privacy practices.
21jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date and last updated date at the top of this policy will be revised accordingly whenever changes are made.
Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how we process your personal data — 21jl will provide advance notice to registered players via the platform or by email to your registered address. Your continued use of the 21jl platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how 21jl protects your personal data. If you do not agree with any changes to this policy, you should cease using the platform and may request account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 21jl processes your personal data, please contact our Data Protection Officer (DPO):
Data Protection Officer — 21jl
Email: [email protected]
General Support: [email protected]
Response Time: Within 30 calendar days of receipt
Live Chat: Available 24 hours a day, 7 days a week via the platform
If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for enforcing the Data Privacy Act of 2012.
For general enquiries about your 21jl account, bonuses, or gaming experience, please use the live chat facility on the platform for the fastest response from our support team.
Your data is protected, your privacy is respected, and your gaming experience is our priority. Join the 21jl community today — safe, secure, and built for Filipino players.
21+ only. Gambling is addictive. Know when to stop. PAGCOR regulated. Your data is protected under RA 10173.